WellSky Home Health

RATING:

3.4

(80)

About WellSky Home Health

WellSky Home Health, the most widely used software in home health, is a web-based solution that can help you increase efficiency and improve patient care delivery. Known as The Clinician’s Choice® for ease-of-use, WellSky Home Health software delivers: – Streamlined intake and scheduling, with visits by all disciplines visible on one calendar – Collaborative and intuitive charting solutions with HIPAA-compliant messaging – Accelerated quality assurance that is tailored to your agency, enabling automatic documentation routing, real-time identification of OASIS issues, and survey readiness – Powerful billing, revenue cycle, and accrual accounting tools to accelerate cash flow – Interoperability to power a referral-focused, connected care network – Predictive...
CareInsights for Home Health

WellSky Home Health Reviews

Overall Rating

3.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3

Value for money

3

Functionality

3.5

Most Helpful Reviews for WellSky Home Health

1 - 5 of 79 Reviews

Rebecca

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2017

Point of view from a field nurse

After years of paper charting out in the field and seeing other nurses with other companies use computers, I begged my superior to get something like that for us. Shortly thereafter we had our Kinnser system in place. From day one my world was changed! So much easier, faster, and complete. Being able to pull notes forward is amazing. This enables each note to stand alone and the next nurse out gets a complete picture of what's happening. I may write information in the cardiac drop down box, for example. I want everyone who sees's this pt to see this information, but if I had to rewrite it each time it would likely have just been charted on the first note and I wouldn't have rewritten it again. I love this system!

PROS

Biggest pro is pulling the last note, with it's information forward. If another nurse has seen the patient the week before, you see his or her note and have the latest information about what's going on. Being able to update the meds immediately in the home and generate orders and communications immediately on the spot saves tons of time. I feel safer in that I can pull up exact Dr's orders while out in the field. Less middle man communication.

CONS

I love love love the drop down boxes it enables more specific charting right under that specific body system when needed, unfortunately the pain section has no drop down box. This, to me, is a more important area than many of the others to have more room to write. You are limited under all sections under this title so that you are not able, at times to present a true picture and are left to chart what is happening elsewhere within the note. This would seem to be an easy fix. Please add more charting room here and I would be one happy nurse.

Jenny

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Daily Use of Kinnser

PROS

critical data from prior notes can carry forward, there are easy to access reports to determine where charts are in the billing process, there is a robust scrubber that detects errors that will reduce reimbursement and/or star ratings

CONS

Goals components are only nursing based - Library is very cumbersome for goals that are not specific to nursing - they can be set up for other disciplines but it is awkward and hard to use

Reasons for switching to WellSky Home Health

better support for billing and reimbursement

Jane

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2018

This product does not come up to the promises made at initiation

Our team will never recommend Kinnser. Their staff are difficult to work with which does not help.

PROS

Use of iPads. The kmail system. There are really no Pros to this product to be discussed. It has been a constant up-hill struggle.

CONS

Where to begin. Customer support is awful....they promise to get back to you and then do not follow up so when you call back they do not know what you are talking about. We are a rural Home Health agency and are often out of service area and Kinnser has an offline feature that they charge extra for but that is cumbersome to use and usually does not work. There is no automatic save on any clinical note so unless you constantly "save" you can loose everything and have to start over. Billing scenario is a nightmare. You cannot use a secondary biller through Kinnser. You have to open several tabs to be able to look at more than one page of Kinnser. Many more issues, including being off-line too many times. For all the issues we have had they will not allow us to break our contract early. Kinnser is very expensive and one would expect high end service.

Abraham

Financial Services, 2-10 employees

Used weekly for less than 6 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2019

Competent but not Competitive

PROS

When I found out that a new client was using Kinser, or what they called Wellsky, I was skeptical because I had never heard of it before. When I was finally given clearance to use the software, I found it to be chock full of features and resources that even some competitors were slow to adopt. It can be difficult to use at times because of numerous technical bugs and some very avoidable issues with the OASIS resource, but it is very useful if you do not have another software for your medical company.

CONS

I did some research and was confident that I would be able to use The software with relative ease, especially after reviewing the so-called manual, which was really just a few pages of “How-To” for computer illiterates. I was wrong. It took WAY too long to understand this program before I realized that I wasn’t losing my mind, but that the program itself was terribly plagued with bugs and technical issues. I am constantly signed out when I’m barely idle for ten minutes, and sometimes I even click the “stay signed” button that pops up and I’m signed out anyway, I can’t seem to find clinical notes and data necessary for billing - it’s as if the PTs and RNs post them and then they’re lost in the Kinser Matrix. I have had more issues billing and exporting digital claim files with this software than any of its contemporaries. I can not recommend this until they get their act together.

Oksana

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2017

Potential to be the best

I have been using kinnser software for the last 2 years. It's not bad, but could be better! For example: if there are 5 patients on my schedule for today, I want this software to have ability to show me the map with all of those patients on it, do I plan my route better! Right now I have to go from one patient profile to the other to find their address and where they are on the map to schedule my route. Also it needs to have a function to trigger reminders about pt/inr labs, etc...

PROS

User friendly

CONS

I hate not being able to see multiple patients and their schedules at the same time. Also very expensive...